Skip to content

Cart

Your cart is empty

Sansie

Subscribe now to receive 10% discount on your first order

Returns and exchanges

This International Return Policy applies to international orders placed on our online store Bysansie.com operated by Shopify. This policy outlines our guidelines and procedures for returning merchandise purchased internationally. By placing an international order with us, you acknowledge and agree to the terms of this International Return Policy.

  1. Returns and Exchanges: We understand that sometimes a product may not meet your expectations. If you wish to return or exchange an item purchased internationally, please review the following guidelines:

1.1 Eligibility:

  • International returns and exchanges are only accepted within fourteen  days from the date of delivery.
  • The item(s) must be unused, unworn, and in their original condition with all tags and packaging intact.

1.2 Return Process: To initiate a return or exchange, please follow these steps:

  • Contact our customer service team at [insert contact information] within the specified return period to request a return authorization.
  • Provide your order details, including the item(s) you wish to return or exchange, and the reason for the return.
  • Once your return request is approved, you will receive further instructions on how to proceed.

1.3 Return Shipping:

  • You are responsible for the return shipping costs unless otherwise agreed upon.
  • We recommend using a trackable shipping method to ensure that the returned item(s) reach us safely.
  • Please note that we are not responsible for any lost or damaged items during the return shipping process.

2. Refunds:

2.1 Refund Process:

  • Upon receiving the returned item(s) and confirming that they meet our return guidelines, we will process your refund.
  • Refunds will be issued in the original form of payment used for the purchase.
  • Please allow [number of days] for the refund to be processed and reflected in your account.

2.2 Non-Refundable Items:

  • Shipping fees, customs duties, taxes, and any other related charges are non-refundable.
  • Additionally, any items marked as "Final Sale" or "Non-Returnable" are not eligible for return or refund unless they are defective or damaged upon receipt.

3. Exchanges:

  • If you would like to exchange an item for a different size, color, or style, please follow the same return process mentioned above.
  • Once we receive the returned item(s) and confirm their eligibility, we will issue a refund for the returned item(s) and process a new order for the desired exchange item(s).

3.1 Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.

3.2 Customs and Duties:

  • Please note that any customs duties, taxes, or fees associated with the original purchase or the return/exchange process are the responsibility of the customer.
  • We are not responsible for any additional charges incurred during the customs clearance process.
  1. Contact Us: If you have any questions or need further assistance regarding our International Return Policy, please contact our customer service team at sansie@bysansie.com.

By placing an international order with us, you acknowledge that you have read and understood this International Return Policy and agree to its terms and conditions.